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Shipping and Returns

Free shipping within Germany. 

Other shipping costs:

Destination

Up to 5 kg

Up to 10 kg

Germany € 6,00 € 8,50
EU-countries € 16,00 € 21,00
Switzerland € 27,00 € 35,00
Liechtenstein, Norway, Russia € 30,00 € 38,00
USA € 37,00 € 54,00
China € 43,00 € 59,00
Rest of world € 38,00 € 52,00

 

Orders from Switzerland

Returns from Switzerland are extremely expensive due to customs and tax regulations, that’s why the the shipping costs can’t be refunded.

Delivery

Normally we ship by Deutsche Post DHL Group. In some cases by DPD, TNT, ... depending on your residence. In any case your shipment is registered and you receive a tracking number after dispatch

Normally all available items leave our company within 5 working days.

In exceptional case your requested article can be produced only after receipt of your order which means a delivery time from 2-3 weeks as you will get informed after receipt of your purchase request immediately.

All availability information and delivery dates are to be understood as approximate and tentative, and hence without engagement.

    Returns

    hinzkunst wants you to love your products as much as we do! In case you’re having second thoughts:

    • We accept returns within 14 days from date of receipt of the goods
    • Before sending back your item please send an email to ask@hinzkunst.com with your ordering number to get your return approved
    • Items must be returned in original and unused condition with original manufacturer’s packaging
    • We are not responsible for lost packages
    • All costs for return shipment are the responsibility of the customer
    • Return address: hinzkunst, Raichbergstrasse 24, 72072 Tübingen, Germany
    • Payment returns will follow within 14 days of receipt and accept of the returned goods by same payment mode as we received your payment
    • If you have received a faulty or defective product, please contact us at ask@hinzkunst.com